Job Description

CIINFOS is looking for a skilled and motivated

Senior

IT Support Engineer (CCTV)

(MALE CANDIDATE )to join our Thrissur Admin Office team. The ideal candidate will have strong hands-on experience in CCTV installation, troubleshooting, access control, and security alarm systems. This role requires technical expertise, punctuality, and the ability to manage field tasks independently with high accuracy.

Key Accountabilities (KRAs)1. CCTV Installation, Troubleshooting & Maintenance

Install, configure, and repair CCTV systems (Analog & IP). Ensure first-time resolution of all assigned service calls. Raise CRNs and maintain complete service documentation. Monitor system health: camera output, DVR/NVR storage, uptime logs. Perform periodic preventive maintenance to ensure maximum system performance.

2. Attendance & Access Control Systems

Install and configure biometric attendance and access control devices. Troubleshoot hardware, connectivity, and software issues. Perform routine maintenance and updates for uninterrupted usage.

3. Security Alarm Systems

Install, test, and maintain burglar/security alarm systems at branches. Attend complaints promptly and resolve them within defined timelines. Maintain logs and records for periodic inspections and system tests.

Key Performance Indicators (KPIs)

High

First-Time Fix Rate

for service calls. Complete & accurate

CRN and service documentation

. Daily monitoring of CCTV system health and proactive reporting. Timely completion of all

preventive maintenance

tasks. Quick

response and resolution time

for complaints. Set project goals (security, monitoring, safety) and list functional needs like coverage, camera type, and remote access. Survey the location, choose camera positions and lighting, assess environment, and plan equipment and cabling.Design the network (Ethernet/PoE), storage/servers, monitoring room, and power backup systems.

Required Knowledge, Skills & Abilities

Experience with

Cat5/Cat6 cabling

, fiber and copper termination, low-voltage systems. Strong knowledge of

CCTV, IP Cameras, DVR/NVR

, Access Control & Attendance Systems. Ability to install, program, and troubleshoot security devices. Experience with burglar/fire alarm systems and public display monitors. Basic networking skills (IP configuration, routers, switches, NVR connectivity). Ability to read and interpret electrical layouts & blueprints. Flexibility to work weekends/night shifts if required. Strong troubleshooting, communication, and documentation skills.

Education & Experience

BSc / ITI / Diploma in Electronics, Electrical, Hardware, or related field.

4-5 years

of hands-on experience in security system installation & maintenance.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Health insurance Provident Fund
Work Location: In person