Job Description

A Moving Experience.

The ideal candidate will have previous experience in supporting a complex global data network and data center environments with proven ability to ensure high levels of availability.

The candidate must have a customer service frame of mind, enjoy working in a fast paced, team-oriented environment, and have good organizational and communication skills. Self-motivated, flexible, and willing to work under pressure is key to this role.

Planned off-hours, weekend and on-call support are required for this role.

Responsibilities

Provide onsite and remote network troubleshooting and problem analysis

Support day to day operational support of routers, switches, WLAN's, firewalls, load balances, and remote access devices

Provide technical support and resolution for LAN and WAN network performance issues and outages

Detect and report recurring problems, actively search for ways of improving existing procedures and systems

Prepare appropriate documentation of processes, procedures, and network Visio modifications

Provide technical support and engineering for LAN and WAN network project implementations

Required Skills

Cisco Routers, switches, firewalls, and VPN concentrators

Network Troubleshooting, & Problem Analysis

F5 Load Balancers

Sniffer traces and interpretation

Packet analysis and network performance tools knowledge

Solarwinds network monitor (Orion) and configuration management tools

Thorough understanding of LAN/WAN technologies and protocols including but not limited to OSPF, BGP, IPSEC, FTP, TCP and Spanning Tree

Knowledge and understanding of the OSI model

Must be proficient in verbal and written English communications

Excellent communication and customer service skills with a natural aptitude for dealing with people

Excellent time management skills, must be capable of multi-tasking in a high workload environment

Practical knowledge of SOX compliance, Change and Incident management procedures

Cerence Inc. (Nasdaq: CRNC and ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world's leading automakers - from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC - to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.

As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence's passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

EQUAL OPPORTUNITY EMPLOYER

Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.

All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:

- Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
- Following security procedures to report any suspicious activity.
- Having respect for corporate security procedures to allow those procedures to be effective.
- Adhering to company's compliance and regulations.
- Encouraging to follow a zero tolerance for workplace violence.

- Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).

- Demonstrative knowledge of information security through internal training programs.