Job Description

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About the role:
Senior Systems Engineer will be responsible for managing and resolving Level 2 and 3 support tickets, and managing as part of a larger global team: Microsoft Office 365, Azure and on-premise Active Directory environments. Senior Systems Engineer is a proactive and solution-oriented individual with excellent technical and communication skills.
Responsibilities:
Support and Troubleshooting:

• Handle and resolve Level 2 and 3 technical support tickets, and project tasks ensuring timely issue resolution.
• Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis.
• Provide guidance and mentorship to junior support staff.

Microsoft Office 365 and Azure Administration:

• Manage, configure, and troubleshoot Office 365 applications, including Exchange, Teams, SharePoint, and OneDrive.
• Administer and optimize Azure resources, including virtual machines, storage, and networking.
• Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS.
• Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments.

Data Center Management:

• Manage data center operations, including servers, storage, and networking equipment. In conjunction with a global technology team.
• Monitor and maintain the health, performance, and security of data centre infrastructure.
• Perform routine backups and patch management.
• Coordinate hardware installations, upgrades, and maintenance activities.
• Monitor, maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations.
• Understanding of VLANs, Routing and Multi site networking topologies.
• Familiarity with PKI authentication and Wireless Network authentication

Project Collaboration and Documentation:

• Collaborate with cross-functional teams to implement infrastructure projects and improve system performance.
• Experience operating in a Change Managed technology delivery environment.
• Document configurations, processes, and troubleshooting procedures.
• Provide technical expertise in infrastructure planning and capacity management.

Minimum Qualifications & Experience:
Technical Skills:

• Proven experience with Level 2 IT support, including troubleshooting hardware, software, and network issues.
• Proficiency in Microsoft 365 administration and deployments, including: Entra Intune, Exchange Online, Teams, and SharePoint.
• Strong knowledge of Azure infrastructure and services, such as VMs, Azure AD, and Resource Groups.
• Understanding of Active Directory Hybrid sync to Microsoft 365 services.
• Hands-on experience in data center management, including server hardware and virtualization technologies (e.g., VMware, Hyper-V).
• Understanding of network components including: firewalls, VPN's and routing.
• Solid understanding of network security components including: firewalls, VPNs, and reverse proxy products.

Education and Certifications:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or similar.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Team-oriented mindset with a commitment to delivering exceptional service.

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.
We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.
We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.
Responsibilities:
Responsibilities
Support and Troubleshooting:

• Handle and resolve Level 2 and 3 technical support tickets, and project tasks ensuring timely issue resolution.
• Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis.
• Provide guidance and mentorship to junior support staff.

Microsoft Office 365 and Azure Administration:

• Manage, configure, and troubleshoot Office 365 applications, including Exchange, Teams, SharePoint, and OneDrive.
• Administer and optimize Azure resources, including virtual machines, storage, and networking.
• Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS.
• Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments.

Data Center Management:

• Manage data center operations, including servers, storage, and networking equipment. In conjunction with a global technology team.
• Monitor and maintain the health, performance, and security of data centre infrastructure.
• Perform routine backups and patch management.
• Coordinate hardware installations, upgrades, and maintenance activities.
• Monitor, maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations.
• Understanding of VLANs, Routing and Multi site networking topologies.
• Familiarity with PKI authentication and Wireless Network authentication

Project Collaboration and Documentation:

• Collaborate with cross-functional teams to implement infrastructure projects and improve system performance.
• Experience operating in a Change Managed technology delivery environment.
• Document configurations, processes, and troubleshooting procedures.
• Provide technical expertise in infrastructure planning and capacity management.

Qualifications:
Minimum Qualifications & Experience:
Technical Skills:

• Proven experience with Level 2 IT support, including troubleshooting hardware, software, and network issues.
• Proficiency in Microsoft 365 administration and deployments, including: Entra Intune, Exchange Online, Teams, and SharePoint.
• Strong knowledge of Azure infrastructure and services, such as VMs, Azure AD, and Resource Groups.
• Understanding of Active Directory Hybrid sync to Microsoft 365 services.
• Hands-on experience in data centre management, including server hardware and virtualization technologies (e.g., VMware, Hyper-V).
• Understanding of network components including: firewalls, VPN's and routing.
• Solid understanding of network security components including: firewalls, VPNs, and reverse proxy products.

Education and Certifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or similar.

Soft Skills:

• Strong problem-solving and analytical abilities.o Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Team-oriented mindset with a commitment to delivering exceptional service.

About Us:
Novotech is a global full-service clinical Contract Research Organization (CRO).
Headquartered in Sydney, Australia, Novotech has 34 offices across Asia-Pacific, North America, and Europe. Novotech employs over 3000 employees and has over 5000 site partnerships and the resources and infrastructure to scale regionally and globally as clinical programs advance.
Novotech provides clinical development services across all clinical trial phases and therapeutic areas including feasibility assessments, ethics committee and regulatory submissions, data management, statistical analysis, medical monitoring, safety solutions, central lab services, report write-up to ICH requirements, project and vendor management. Novotech obtained the ISO 27001 certification which is the best-known standard in the ISO family providing requirements for an Information Security Management System. Together with the ISO 9001 Quality Management system, Novotech aims at the highest IT security and quality standards for patients and biotechnology companies.
About the Team:
At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.
At Novotech you will work alongside empowered teams with a shared commitment to success.

• Strategic vs transactional mindset.

• Ability to gain insights and make proactive decisions quickly.

• Culture that fosters partnership and collaboration, where every voice is heard and valued.

• Ongoing support from senior stakeholders and leadership team.

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Skills Required