Senior It Engineer

Year    Hyderabad, Telangana, India

Job Description

About the Role
Data Mavericks is seeking a Senior IT Systems Engineer to support and operate our global IT environment. This role focuses on the reliability, security, and availability of end-user systems, enterprise applications, and cloud platforms. The ideal candidate has a strong customer service mindset, takes ownership of issues end-to-end, and ensures a consistent and secure IT experience for employees worldwide.
Key Responsibilities

  • Operate, monitor, and maintain IT systems to ensure availability, performance, and reliability.
  • Act as the primary escalation point for IT Operations, owning incidents through resolution and follow-up.
  • Provide operational support for Microsoft Intune, Entra ID (Azure AD), Office 365/office.com, Active Directory, endpoint management, and end-user networking.
  • Support and manage Windows and macOS endpoints, ensuring devices, applications, and security controls function effectively.
  • Administer and support cloud and SaaS environments across Azure and AWS, including access management, monitoring, and operational troubleshooting.
  • Troubleshoot complex system, network, and application issues, perform root cause analysis, and implement corrective actions.
  • Monitor system health, storage, and alerts in line with IT operations best practices.
  • Support information security operations, including identity and access management, endpoint protection, patching, and network security controls.
  • Support compliance and governance requirements by operating technical controls, supporting audits, and ensuring adherence to approved access, data handling, and security policies.
  • Provide operational support for secure data platforms, including access provisioning, availability monitoring, and incident response.
  • Document operational procedures and support workflows to improve service quality and response times.
  • Collaborate with architects, security, and engineering teams to implement approved solutions in production.
  • Participate in on-call rotations to support global operations.
Required Qualifications and Skills
  • Minimum 5 years of experience in IT Operations, IT Systems Engineering, or a similar role.
  • Hands-on experience with Microsoft Intune, Entra ID (Azure Active Directory), Office 365/office.com, Windows Server, and Active Directory.
  • Experience supporting both Windows and macOS in enterprise environments.
  • Hands-on experience with Azure and AWS cloud environments.
  • Knowledge of system monitoring, storage administration, and alert management.
  • Strong troubleshooting and incident-management skills.
  • Working knowledge of compliance, governance, and security controls in enterprise environments.
  • Strong customer-first mindset with clear and professional communication skills.
  • Ability to work effectively in a global, collaborative team environment.
  • Demonstrated willingness to learn and adapt to related technologies, tools, and domains.
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IT
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Job Detail

  • Job Id
    JD5086718
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year