Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you\'ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach and that\'s why here your ideas elevate actions, and here you\'ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior IT Content Developer We seek an experienced Sr Content Developer to join our Pune, India location to create, update and publish IT documentation. Examples of this documentation include blog posts, how to docs, PowerPoint decks, marketing material, videos, job aids, training material, technical docs, and many others. This role will also work regularly with our IT Help Desk to curate content which helps employees fix/resolve technical issues they may be facing. Experience with ticketing systems, such as Service Now, is highly preferred, but not required. This role requires expertise in Microsoft Office Suite, as this role will involve extensive work with Word and PowerPoint. HTML expertise is also preferred, but not required. This position will work closely with subject matter experts such as software development teams, Enterprise IT, HR, and Legal team leads and stakeholders. Responsibilities Strategy & Planning Prepare a long-term plan for content development, categorizing, indexing, and archiving all content and information resources. Develop a comprehensive catalogue for organizing information resources based on business goals and requirements from stakeholders. Operational Management Collect and define requirements, then create and maintain a consistent operational architecture for content. Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings. Work with IT team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time. Create easy-to-understand content that engages users and gives them a helpful yet engaging experience when browsing through our IT Knowledge base articles. Editing and Proofreading contents before publication. Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function. Work regularly with our IT Help Desk to curate content which helps employees fix/resolve technical issues they may be facing. Adhere to design template and company style guide while organizing and writing documentation. Assist with development and maintenance of applicable training and educational material. Develop and propose documentation plans and outlines for new procedures, user/training guides and supporting materials estimating project length and keeping everyone involved on time. Enhance and maintain existing documentation to the deadline. Proactively manage the document lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet). Perform additional duties as required from time to time. Qualification: Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we\'re building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don\'t meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At:

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