Job Description

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About The Role
Exciting opportunity for an experienced Senior IT Analyst - Workplace Engineer to join our IT Services team in Pune. Take a key role in driving success as you design, implement and support modern workplace solutions that enhance end-user productivity and collaboration. This is a full-time, on-site position based in our Baner office.
About You
You're someone who has:

• 3 years or more relevant experience
• A customer-driven approach
• Strong problem-solving skills
• Excellent communication abilities
• A proactive approach to identifying and resolving IT challenges

Proven experience:

• On-site and remote IT Support
• User/device access management & security tools
• Microsoft Systems & Products; including but not limited to:

• Windows
• MS 365 Admin Centre
• Azure
• Entra ID
• Active Directory
• SharePoint
• OneDrive
• Systems licenses; including, Microsoft, Adobe, etc
• PowerShell
• Group Policies
• DHCP
• DNS
• TCP/IP
• Backup systems
• Asset management
• Vendor Management

Knowledge of:

• Atlassian; including, Jira, Confluence, Tempo
• SCCM / MEMCM
• VDIs & VMs
• MacOS devices and systems
• Mobile devices; including, iOS and Android

Nice to have

• SentinelOne
• Zscaler
• Beyond Trust
• ProofPoint
• Global Protect
• ITSM | Ticketing systems

Key Responsibilities
The Senior IT Analyst - Workplace Engineer is responsible for working within Hansen's IT Services department to:

• Provide quality support and services to internal and external business units and clients
• Ensure smooth operation of Hansen's IT systems
• Minimise downtime and enhance productivity by delivering efficient and effective technical resolutions & solutions within agreed business SLA
• Assist end-users with IT-related problems by resolving technical issues through calls, emails, and correspondence
• Troubleshoot hardware and software issues
• Maintain security & network infrastructures

• Be the 3rd point of escalation, prior to escalation to:
• The Global Workplace Manager
• Other Hansen IT & Business teams
• Service Provider(s)

Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
[The benefits and perks are subject to regional variation.]
Company Overview
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
Contact Us
If you possess the desired skills and enthusiasm, please "Apply Now" via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at for more information.