Job Description

Serve as primary contact for investigator sites enrolled in active clinical trials. Address general requests and concerns of internal and external customers. Assist with training new team members.
Location: Thane, Mumbai
Shift Timings: 5:30 am to 2:00 pm.
Relevant Experience: 1 -2 years
RESPONSIBILITIES

• Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests.
• Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any aspect of the

laboratory services in a timely manner.

• Facilitate the flow of information between investigator site and Project Management.
• Liaise with support services in order to facilitate the laboratory sampling process.
• Ensure that Project Management is made aware of any information that may influence the smooth running of a particular

project.

• Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner.
• Assist with training new team members. All responsibilities are essential job functions unless noted as nonessential (N).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Excellent written and verbal communication skills
• Good word processing skills
• Good organizational skills
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to establish and maintain effective working relationships with co-workers, managers and clients

Q\xc2\xb2 Solutions, IQVIAs laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.