Job Description

:

Extensive experience working as an NOC engineer to support Cisco Switching, Routing for LAN, Wifi, Routing Protocols (BGP, OSPF, EIGRP), SD-WAN.

Provide tier 3 network support on escalations from the Technical Support team.

Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment.

Hands on experience on Cisco Wifi, Cisco ISE and DNAC.

Good technical experience on Cisco/HP/Aruba Platform Network solutions.

Technical expertise with Wireless protocols, routing protocols and switching technology.

Knowledge of MPLS and QoS.

Basic knowledge of security technologies.

Understanding on IPSec, PNs, GRE, NAT/PAT over varied platforms.

Proofing and recommending updates, patches, replacements or upgrades to current NOC Software tools and Monitoring systems.

Update network diagrams and document.

Roles & Responsibility:

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

Remote management and monitor Network Operations and working with project team for Network Integration.

Queue Management - monitor ticket queues, ensure assignment/resolution and closure

Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

Create MOP/SOP and plan Change Management process

Work with Telecommunication Service Providers to resolve circuit problems.

Provide Level 2 incident management support.

Join customer troubleshooting calls to work with L2/L3 engineers.

Plan and perform upgrade of firmware

Work with hardware/software vendors to resolve problems

Provide technical inputs for weekly/monthly customer service review reports

Any additional task given to the incumbent from time-to-time based on business needs.

TRAINING AND CERTIFICATION:

Cisco R&S, Wireless CCNA / CCNP

Qualifications

:

Extensive experience working as an NOC engineer to support Cisco Switching, Routing for LAN, Wifi, Routing Protocols (BGP, OSPF, EIGRP), SD-WAN.

Provide tier 3 network support on escalations from the Technical Support team.

Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment.

Hands on experience on Cisco Wifi, Cisco ISE and DNAC.

Good technical experience on Cisco/HP/Aruba Platform Network solutions.

Technical expertise with Wireless protocols, routing protocols and switching technology.

Knowledge of MPLS and QoS.

Basic knowledge of security technologies.

Understanding on IPSec, PNs, GRE, NAT/PAT over varied platforms.

Proofing and recommending updates, patches, replacements or upgrades to current NOC Software tools and Monitoring systems.

Update network diagrams and document.

Roles & Responsibility:

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.

Remote management and monitor Network Operations and working with project team for Network Integration.

Queue Management - monitor ticket queues, ensure assignment/resolution and closure

Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup

Create MOP/SOP and plan Change Management process

Work with Telecommunication Service Providers to resolve circuit problems.

Provide Level 2 incident management support.

Join customer troubleshooting calls to work with L2/L3 engineers.

Plan and perform upgrade of firmware

Work with hardware/software vendors to resolve problems

Provide technical inputs for weekly/monthly customer service review reports

Any additional task given to the incumbent from time-to-time based on business needs.

TRAINING AND CERTIFICATION:

Cisco R&S, Wireless CCNA / CCNP

Schneider Electric