Job Description

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
About this role
As a Senior IT Analyst, you will use expanded conceptual and practical knowledge to solve complex issues, achieve company goals and drive results for Dow and eBusiness.
You will be responsible for analysis, design, implementation/adoption, optimization of digital solutions, delivering advanced functional and business capabilities. You will work hand-in-hand with a multi-disciplinary IT expert team (analysts / designers / developers / support) to deliver innovative digital solutions. Orchestrate functional and technical requirements analysis - with emphasis on experience, simplification, automation, efficiency, reliability. Gather and analyze data to perform a functional and technical requirements analysis - with emphasis on experience, simplification, automation, efficiency, reliability. Oversee the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, cloud technologies. Identifies opportunities for innovating with digital capabilities aiming to accelerate Dow's digital transformation.
In this role, you will require in-depth conceptual and working knowledge of your discipline or functional area. You will need to understand your discipline's best practices and how they relate to others. You may need to lead small projects with manageable risks and resource requirements as well as serve as a resource for less experienced colleagues. You should also be able to explain difficult or sensitive information and work to build consensus with others.
It is your responsibility to analyze and resolve complex problems, examine information from multiple sources, and use judgement to evaluate established and new solutions. Your performance impacts a range of customer, operational, project, or service activities within your own team and other related teams and requires that you work within established guidelines and policies. You will work to apply your knowledge to assist senior team members on a diverse range of innovative, high-value projects with the opportunity to grow your career within ESS and Dow I/S.
Responsibilities

• Requirements Analysis - Understands key business drivers in order to explore, analyze and map business and function requirements.

• Documents detailed designs.

• Manages the Onboarding of EDI and OCR Partners.

• Quality Assurance & Hypercare- Validate data accuracy post-implementation and manage hyper care support. Troubleshoot integration issues and ensure compliance with standards.

• Communicates effectively both with the Dow team and with external stakeholders (Elemica, Potential and Current EDI Partners).

• Communicates status, metrics, risks and issues on a timely basis.

• Applies knowledge and experience to identify and implement automation - Builds, tests and implements.

• Stakeholder Collaboration - Act as liaison between IT, business units, and external partners. Provide guidance to external partners and internal teams on eBusiness tools and processes.

• Support - Involved in and assist with issue resolution.

Qualifications

• Bachelor's degree in IT discipline preferred or a minimum of 5 years of relevant experience.

Your skills

• Previous Experience Electronic Document interchange - EDI, IDOC processing, mapping, XML, preferably EDI standards like ANSI, EDI fact.

• Previous Experience with SAP (ECC) and work process knowledge

• Experience working with external vendors & internal stakeholders which could include warehouses, 3PLs, customers and carriers.

• Fluent English in verbal and written communications.

• Skills, knowledge and abilities must include.

• Strong communication and interpersonal effectiveness skills.

• Strong analytical and problem-solving skills.

• Project Management.

• Ability to work effectively with onsite and offshore teams.

Additional Notes:

• No relocation support is provided on the role.

Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).

• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:

• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on .

Skills Required