Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Manages resources, budgets and all activities related to the delivery of new services to new and/or existing clients moving from one platform to another. Ensures that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Designs conversion plan and specs based on client needs and ensures all programs are tested and signed off by clients. Provides costs estimates and budgets. Monitors conversion work for completion and verify outputs. Investigates and resolves any problems or issues. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Interfaces with client management and company team to ensure smooth transition. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities which are forwarded to the account managers and achieves contract extensions or additional business within the account(s). Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training. Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement.

Performs clerical or administrative, work Uses administrative, data organizing and coordination skills to complete work Performs duties according to established procedures


Has developed knowledge and skills through formal training or considerable work experience Works within established procedures with a moderate degree of supervision

Functional Knowledge:

Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline

Leadership:

Has no supervisory responsibilities; manages own workload

Problem Solving:

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact:

Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills:

Uses communication skills to exchange information
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company--and ultimately a community--that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.