Job Description

Role - SNOW - ITSM Developer

Location - Bangalore

Key Responsibilities:

Design and develop customized solutions within the ServiceNow platform including core ITSM modules:

Incident, Problem, Change, Request, Knowledge

, and

CMDB

. Implement workflows, business rules, client scripts, UI policies, UI actions, notifications, and other platform capabilities. Integrate ServiceNow with other internal systems via APIs, web services (REST/SOAP), and third-party integrations. Participate in architectural discussions and provide recommendations on ServiceNow best practices and platform enhancements. Perform upgrades and patching of the ServiceNow platform ensuring minimal impact to business operations. Analyze complex business requirements and transform them into technical specifications and scalable ServiceNow solutions. Collaborate with cross-functional teams including Process Owners, IT Support, and Operations teams. Create and maintain technical documentation, user guides, and training materials. Provide day-to-day support and troubleshooting for existing ServiceNow modules and configurations. Ensure compliance with ServiceNow development standards, security policies, and governance frameworks.

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

5+ years of hands-on experience

as a ServiceNow Developer with a focus on

ITSM

modules. Strong experience in ServiceNow scripting (JavaScript), UI customization, and development. Solid understanding of ITIL framework and IT Service Management principles. Experience with

ServiceNow Flow Designer

,

IntegrationHub

, and third-party integrations. Familiarity with

CMDB

design and discovery tools. Experience with

ServiceNow Reporting

,

Performance Analytics

, and

Dashboards

. Experience in managing ServiceNow

updates

,

patches

, and

upgrades

. ServiceNow Certified System Administrator (CSA) certification required. Preferred: Additional ServiceNow certifications such as

Certified Application Developer (CAD)

or

ITSM Implementation Specialist

.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.