Job Description

About the Role:

In the role of Senior HR Service Delivery Representative, you'll leverage your specialized skills to evaluate and address non-standard HR operational issues. You'll be a key resource for administering HR programs and ensuring efficient HR service delivery.

Responsibilities:

Process and troubleshoot complex payroll, benefits, and HR transactions. Escalate and resolve non-standard employee inquiries. Maintain and audit detailed employee records in HR systems. Ensure adherence to service standards and implement enhancements. Act as a liaison with HR program managers to support program delivery. Contribute to policy development and procedural documentation. Analyze HR data to support decision making. Lead HR service improvement projects. Provide training and support to junior team members. Prepare advanced HR metrics and performance reports.


Skills:

Thorough Attention to Detail: Ensuring precision in complex transactions. Enhanced Communication Skills: Effectively liaising with various stakeholders. Specialized HR Knowledge: In-depth understanding of specific HR areas. Advanced Problem-Solving: Addressing non-standard issues and finding solutions. Data Analysis: Proficient in interpreting HR data and metrics. Process Improvement: Identifying and implementing enhancements. Technical Proficiency: Advanced use of HRIS and analytical tools. Mentorship: Supporting and guiding junior associates. Requires in-depth knowledge and is multi-skilled or has specialized skills of operational or administrative processes achieved through job-related training and considerable on-the-job experience Takes a broad perspective to evaluate operational or administrative non-standard problems; identifies patterns from partial/conflicting data to help identify and implement solutions Completes a variety of operational or administrative work assignments under limited supervision following general instruction for new or special assignments Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.