Job Description

Position:

Senior Healthcare Telecaller Executive

Experience:

2-4 years in telecalling/customer service (healthcare or digital marketing preferred) &B2B calling experience preferred over B2C

Location

: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari, beside Tyagraj Hall, Kolkata, West Bengal 700029

Company

: MfunL - Healthcare Digital Marketing Agency

Job Type

: Full-Time | On-site

Salary:

?15,000 - ₹20,000 per month

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

Handle inbound and outbound calls from social media leads, SEO inquiries,

and PPC campaigns

Follow up on email inquiries and convert them into qualified leads

Make cold calls to potential healthcare clients (hospitals, clinics, surgeons)

Maintain detailed records of all customer interactions in the CRM system.

2. Customer Engagement

Build good relationships with healthcare professionals and decision-makers

Understand client needs and present appropriate digital marketing solutions

Schedule appointments for the sales team with qualified prospects

Provide information about our healthcare marketing services

3. Target Achievement

Meet daily, weekly, and monthly calling targets

Achieve lead conversion goals as set by management

Generate qualified appointments for the sales team

Maintain minimum talk time requirements (2+ hours daily)

4. Documentation & Reporting

Update CRM with accurate call details and customer feedback

Prepare daily/weekly activity reports

Track and report on lead sources and conversion rates

Maintain organized follow-up schedules

Required Skills &Knowledge

1. Communication Skills & Interpersonal Skills

Excellent verbal communication in English, Hindi, and Bengali

Should have good Analysis & listening abilities to understand client needs

Professional telephone etiquette and voice modulation

Persuasive communication without being pushy

Clear articulation and confident speaking style

2. Technical Competencies

CRM software proficiency (Salesforce, HubSpot, or similar)

Digital marketing awareness (SEO, PPC, social media basics)

MS Office skills (Excel, Word, PowerPoint)

Email management and professional correspondence

AI Savvy: Good knowledge of using AI tools

3. Healthcare Industry Knowledge

Understanding of hospital operations and decision-making processes

Knowledge of medical specialties and healthcare services

Awareness of healthcare marketing regulations and compliance

Familiarity with medical practice management.

4. Personal Traits &Motivations

Empathy and patience - understanding healthcare professionals & time

constraints

Professional attitude - maintaining composure under pressure

Goal-oriented mindset - driven to achieve targets

Adaptability - flexible to changing client needs and market conditions

Client-focused - genuine interest in helping healthcare providers

Growth mindset - willingness to learn and improve.

5. Qualification

Minimum: Higher Secondary (12th grade)

Preferred: Bachelor's degree in any field

Advantage: Healthcare, Marketing, or Communication background

Selection Process

Resume Screening

Written Assessment Test (60mins)

Practical Assessment (30mins)

HR Interview (30mins)

Final Interview (30mins)

How to Apply:

Interested candidates should send their updated CV at recruitment@mfunl.in

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

How much knowledge of CRM Software do do have? ?How much are you familiar with AI tools like ChatGPT, Grammarly, and other advanced platforms to improve efficiency and productivity? Which language would you prefer to communicate with clients How much proficient are you Excel, for data management.
Experience:

Healthcare Telecaller: 2 years (Required)
Language:

Hindi (Required) Bengali (Required) English ( speaking & writing) (Required)
Work Location: In person