Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.


Career Level - IC3



HCM Cloud:


Provide


Oracle HCM Cloud Fusion functional/technical consulting services by acting as subject matter expert and leading clients through the entire cloud application services implementation lifecycle for Oracle HCM Cloud Fusion projects


Identify business requirements and map them to the Oracle HCM Cloud Fusion functionality


Conduct Functional/Technical Design Workshops for Oracle HCM Cloud Fusion projects


Identify functionality gaps in Oracle HCM Cloud Fusion, and build extensions for them


Advise client on options, risks, and any impacts on other processes or systems


Configure the Oracle HCM Cloud Fusion Applications to meet client requirements and document application set-ups


Write


business requirement documents for reports, interfaces, data conversions and application extensions for Oracle HCM Cloud Fusion projects


Develop Security and Validation Strategies & Plans for Oracle HCM Cloud Fusion projects


Implement Security for Oracle HCM Cloud Fusion projects


Assist client in preparing validation scripts, testing scenarios and develop test scripts for Oracle HCM Cloud Fusion projects


Support clients with the execution of test scripts


Validate configuration and data for Oracle HCM Cloud Fusion projects


Lead migration of configuration, integrations and extensions to Production for Oracle HCM Cloud Fusion projects


Effectively communicate and drive project deliverables for Oracle HCM Cloud Fusion projects


Complete tasks efficiently and in a timely manner


Interact


with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions


Provide status and issue reports to the project manager/client on a regular basis


Share knowledge to continually improve implementation methodology for Oracle HCM Cloud Fusion projects


Qualifications


Minimum of five years experience in a Functional Lead role Oracle


HCM Cloud Fusion experience in at least one or more of these modules: Global Human Resources, Benefits, Global Payroll, Global Payroll Interface, Time & Labor, Absence Management, Goal Management, Performance Management, Talent Review and Succession Management, Workforce Compensation


Experience in Oracle Cloud Implementations


Upgrade and implementation experience


Prior experience leading HCM implementations/upgrades


Ability to work on all project phases: Project Preview, Fit/Gap Analysis, Configuration, Testing, Production Support