Job Description

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Job Title: Senior Group Lead
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 12/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Position: Sr. Group Leader
Wipro Band: B3
Voice/ Non-Voice: Non-Voice
Shift: 24*7
Qualification: Graduate
Experience: Minimum of 4 to 5 years
Essential Hiring Skills:

• Knowledge of LIDAR Labelling Project is a must

• Good Interpersonal & people management skills with good problem-solving approach.

• Knowledge in the logistics business or past experience of working in a BPO (non-voice environment) is an added advantage.

• Need to handle a span size of 60 to 100 HC

• Excellent verbal & written communication & presentation skills

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills

• Ability to exercise managerial judgment and perform as a mentor

• Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills

• Leadership skills / Team Management Skills

• Knowledge of Client and end user requirement (Before starting floor management).

• Basic understanding and ability to trouble shoot issues and implement change as needed

• Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS

• Ability to drive results against SLA performance indicators

• Candidate must be able to work in night shifts

• Ability to work in a challenging/dynamic environment and meet the timelines

Trainable Skills:

• Process Knowledge - Policies and procedures

Responsibilities:

• Responsible for the end-to-end operations delivery

• Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations

• Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance

• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.

• Provide coaching and feedback to team members to enable them to improve their performance

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

• Drive reward and recognition activity on the floor

• Client management and drive client feedback

• Ensure compliance with internal policies and procedures, external regulations, and information security standards

• Liaise with sales and solution design team to grow the account in similar lines of business

• Create a workforce requirement plan for the engagement when the team is growing and future business is expected

• Hold appraisal for the Process leaders and Team leaders in the Hierarchy .

• Drive people initiatives, Ideations, and Projects by team or by customers

• Monitor and drive Revenue management for the process

• Meeting the SLA of Attrition, Shrinkage etc...

• Ensures attrition is within the benchmark and takes initiatives to retain people.

• Driving People Engagement and developing the leadership skills of their direct reportees, ensuring that there is succession planning for all critical resources.

Languages: English (Read/Write/Speak)
Nationality: Indian Native
Delivery Location: Hybrid - Bangalore
Mandatory Skills: Geographic Information System(Maps)-RSAT .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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