We're looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you'll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus.
What You'll Do:
Serve as the go-to expert on Genesys architecture, data structure, and reporting
Work with large, complex Contact Center datasets to identify patterns and performance gaps
Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience
Translate business problems into data questions--and turn data into actionable insights
Own and document best practices for data usage across Contact Center initiatives
Support integration and optimization of Genesys within a broader tech ecosystem
What We're Looking For:
6+ years of experience with Genesys Contact Center platforms
Solid understanding of Contact Center operations and data, including KPIs, routing logic, and
Reporting tools
Strong experience with data analysis, dashboards, and business intelligence tools
Excellent communication skills; comfortable interacting with technical and non-technical stakeholders
Experience in FinTech or regulated environments is preferred
* Must be based in Chennai, India or open to relocating
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