Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


Fusion HCM Architect


An experienced consulting professional who understands solutions, industry best practices, multiple business processes or technology designs within HCM. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.




Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.




6-12 years of experience relevant to this position including 5 years consulting experience preferred. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel.

Scope of the Role:

The HCM Architect is responsible for designing, developing and supporting business solutions leveraging the latest versions of Oracle HCM Cloud, including modules such as Core HR, Talent Management, Recruiting, Learning, Compensation, Benefits, Absence, Time & Labor.


We are looking for architects and specialists capable of leading compelling solution implementation for clients on their Human Capital Management strategies, architectures and roadmaps. The consultant must be able to work on board level and advise the clients on their transformation needs.

nowledge and Competency Requirements

:


Education


Higher education: Human Resources, Business Administration, IT or similar Oracle Cloud HCM Certifications preferred
Experience/Technical/ Professional knowledge


8-12 years of demonstrable experience with HCM solutions at a consultancy or customer including business process analysis, systems analysis and design, and technical/functional solutions delivery Strong awareness and proven delivery experience of Oracle HCM Cloud. Knowledge of some other HCM applications can be also considered: Oracle Talent Acquisition Cloud, eBusiness Suite HR, PeopleSoft, and other similar HCM applications Detailed knowledge of HCM terminology and all the major business processes and associated functionality in HCM domain A creative and agile problem-solver Excellent facilitation skills, including experience planning and participating in blueprint and design sessions. Have been through at least 3 complete implementation cycles Experience with interacting with third party resources, including offshore teams Proven leadership in managing, governing and providing oversight of internal teams, 3rd party integrators, consultants and vendors through various initiatives Strong team building skills, with ability to build quick and effective work rapport with distributed team members, especially in an international team that heavily uses remote communication Ability to learn quickly, self-motivated in learning new concepts and willing to share knowledge and skills with other team members Outspoken and passionate about delivering well designed solutions that exceed business objectives and drive business success for our customers Must have excellent leadership and communication skills, with the ability to explain complex solutions and ideas Can demonstrate a strong awareness of the differences between cloud and on-premise solutions and their benefits Commercially astute Politically aware Deep, proven experience of their competence area Ability to present an argument: persuasive Excellent communication skills in English and at least in one of these languages: German (highly preferred), Italian, French, Spanish - both written and oral with strong presentation ability. Other languages can be also considered.
# Personal Attributes:


1. Self driven and result oriented


2. Strong problem solving/analytical skills


3. Strong customer support and relation skills


4. Effective communication (verbal and written)


5. Focus on relationships (internal and external)


6. Strong willingness to learn new things and share them with others


7. Influencing/negotiating


8. Team player


9. Customer focused


10. Confident and decisive


11. Values Expertise (maintaining professional expertise in own discipline)


12. Enthusiasm


13. Flexibility


14. Organizational skills


15. Values and enjoys coaching/knowledge transfer ability


16. Values and enjoys teaching technical courses







As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.




As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments.




Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years experience with Core products or 12 years experience with Applications products; technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).