Job Description

IDS SOFTWARE KNOWLEDGE

GOOD ENGLISH + SOFT SPOKEN

Job Summary

The Senior Front Office Executive is responsible for overseeing front desk operations, ensuring excellent guest service, handling complex guest interactions, supporting junior staff, and coordinating with other departments to ensure smooth hotel operations and high guest satisfaction.

Key Responsibilities

Supervise and support front office executives, receptionists, and guest service associates during shifts. Handle guest check-in and check-out procedures efficiently, ensuring accuracy and professionalism. Resolve guest complaints, special requests, and service issues promptly and effectively. Ensure proper room allocation, room status coordination, and communication with Housekeeping. Monitor daily arrivals, departures, VIP guests, group check-ins, and special instructions. Ensure accurate billing, folio maintenance, and timely settlement of guest accounts. Coordinate closely with Housekeeping, Maintenance, Security, and F&B departments for guest requirements. Maintain high standards of guest service, grooming, and front office etiquette at all times. Train, guide, and mentor junior front office staff to improve service quality and efficiency. Ensure compliance with hotel SOPs, policies, and statutory requirements (guest registration, ID verification, etc.). Handle cash, credit card transactions, and night audit support as per hotel procedures. Monitor front desk equipment, telephone systems, and PMS usage; report any issues immediately. Assist the Front Office Manager in preparing duty rosters, shift handovers, and daily reports. Maintain proper records, logs, and reports related to guest movement, complaints, and incidents. Ensure safety, security, and confidentiality of guest information at all times. Coordinate with Sales and Reservations for room availability, rates, and special bookings. Act as the shift-in-charge in the absence of the Front Office Manager. Perform any other duties assigned by management in the interest of hotel operations.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Language:

English (Preferred)
Work Location: In person