Job Description

? Manage the front office operations, ensuring a smooth check-in/check-out process for patients.

? Maintaining a professional and organized front office environment

? Assisting with scheduling appointments and meetings

? Coordinating with various departments and stakeholders to ensure seamless operations

? Performing basic administrative tasks, such as data entry and document filing

? Resolving customer inquiries and directing them to the appropriate parties

? Maintaining security by following procedures and monitoring logbookHandle patient inquiries, resolve issues promptly, and ensure high customer satisfaction.

? Coordinate with other departments to ensure seamless patient care and services.

? Maintain accurate records and reports, including patient information and treatment plans.

? Develop and implement effective communication strategies to enhance patient engagement.

? Collaborate with healthcare professionals to achieve optimal patient outcomes.

? Ensure 100% patients feedback collections, Testimonials, and Google reviews on Daily Basis.

? Update themselves with the information of Consultants Name, their OPD timings, on call days and also the availability for IPD building.

? Check telephone interfaces throughout shift.

? Ensure front desk is stocked with the necessary items patients/attendants may require.

? Answer the Telephone calls.

? Talk at a reasonable sound level. (Do not shout or talk loudly)

? Answering all queries by patients/attendants politely.

? Listen the patient/attendant carefully

? Guide or hand hold the patients in right way.

? Taking complete details while doing the New Registrations like Permanent address, phone numbers,

Email ID, Aadhaar card etc. Co-ordinate with the OPDs to fix up appointments with the Doctors

Job Type: Full-time

Pay: ₹8,086.00 - ₹20,384.17 per month

Benefits:

Paid time off
Work Location: In person