Job Description

Job Purpose:

To provide a welcoming and professional experience to patients and visitors, manage appointments and registrations efficiently, and ensure smooth front desk operations while maintaining high standards of customer service.

Key Responsibilities:

1? Patient Handling & Customer Service

Greet patients and visitors politely and guide them as required Handle patient registration, billing, and sample collection forms Provide accurate information about tests, reports, and services Manage waiting areas and ensure patient comfort

2? Appointments & Scheduling

Maintain and schedule appointments through the hospital/diagnostic software Coordinate with laboratory and radiology teams for timely patient flow

3? Billing & Documentation

Prepare bills, accept payments (cash, card, UPI, etc.) Maintain daily cash register and reconcile transactions Ensure correct documentation such as prescriptions, referrals, and ID proofs

4? Communication & Coordination

Respond to calls, queries, and follow-ups professionally Inform patients about report collection timelines and delivery options Maintain internal communication with departments for seamless operations

5? Compliance & Data Confidentiality

Ensure confidentiality of patient information and compliance with center policies Follow safety, hygiene, and administrative protocols

Skills & Competencies Required:

Good communication in English & Hindi (additional local language preferred) Strong interpersonal and customer service skills Ability to handle multiple tasks under pressure Basic computer knowledge and experience with healthcare software (preferred) Positive attitude and professional appearance

Qualifications & Experience:

Minimum 12th pass / Graduate in any stream 1-3 years of experience in a healthcare/diagnostics front desk role (preferred) Freshers with excellent communication skills may also be considered
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Work Location: In person