Job Description

Company Overview

The Daily Aesthetic Clinic is a premium skin, hair, and laser clinic based in Pune, with a trusted presence for over 12 years. We are known for advanced treatments, ethical practice, and high standards of patient care.

We are currently hiring an experienced Front Desk Professional for our Kalyani Nagar branch, Pune.

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Job Location

Kalyani Nagar, Pune

(Preference will be given to candidates currently residing in Pune or nearby areas.)

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Employment Type

Full-time On-site role
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Role Summary

We are looking for a highly experienced Front Desk Executive / Patient Care Coordinator with prior experience in skin, hair, dermatology, or aesthetic clinics. The ideal candidate should be confident in patient handling, communication, treatment counselling, and sales coordination, while efficiently managing day-to-day front desk operations.

This role is NOT a basic receptionist position and requires strong knowledge of aesthetic treatments, patient psychology, and clinic workflows.

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Key Responsibilities

Front Desk & Patient Management

Greet patients warmly and manage end-to-end patient flow Handle new inquiries, walk-ins, calls, WhatsApp, and follow-ups Schedule, reschedule, and coordinate doctor and treatment appointments Ensure a smooth and premium patient experience at all times
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Treatment Knowledge & Counselling

Have working knowledge of skin, hair, and laser treatments, including: Facials, chemical peels, acne treatments Hair treatments (PRP, hair fall therapies) Laser hair reduction and aesthetic procedures Explain treatment plans, packages, sessions, pricing, and protocols clearly to patients Assist doctors during consultations by reinforcing treatment recommendations
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Sales & Revenue Coordination

Convert consultations into treatment bookings Handle treatment package counselling and closures Manage payment coordination, billing, and package tracking Maintain and improve conversion ratios and repeat visits
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Patient Relationship & Doctor Coordination

Build long-term patient relationships and trust Handle patient concerns, feedback, and follow-ups professionally Coordinate smoothly between doctors, therapists, and management Ensure doctors' schedules are managed efficiently
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Front Desk Operations & Team Handling

Supervise and guide junior front desk executives, if applicable Maintain front desk SOPs, daily reports, and patient data Ensure discipline, punctuality, and smooth front desk functioning Coordinate with management for daily clinic operations
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Required Experience & Skills

Mandatory

2-5+ years of experience as Front Desk / Patient Coordinator in: Skin clinic Hair clinic Dermatology or aesthetic clinic Excellent verbal and written communication skills Strong patient counselling and sales skills Confidence in handling premium patients
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Preferred

Experience in aesthetic or dermatology clinics Knowledge of treatment packages, EMR/CRM systems, and billing software Candidates currently based in Pune, preferably near Kalyani Nagar, Viman Nagar, Koregaon Park
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

Paid sick time
Work Location: In person