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The WBG Finance & Accounting (WFA) Vice Presidential Unit is responsible for all aspects of the financial reporting and internal control framework for the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), and the extensive Trust Fund/Partnership portfolio of these entities. WFA also leads the client shared service function for the WBG corporate expenses and WBG trust funds, and ensures fiduciary responsibility for all disbursements related to Bank operations.
WBG Trust Fund and Loan Operations Department (WFATL) in WFA provides a number of financial operation activities, notably financial services, compliance, disbursements, accounting, and analytics for IBRD/IDA loans and Trust Funds.
WFATL consists of three divisions, each managed by one manager. The first division (Client Service - WFACS) is devoted to providing "front-end" client services and related operations to business and external clients, and is organized along business lines serving the regions and global practices. The services within the area of responsibilities of this division fall under three categories: regional coordination, country focal point assistance, and project-level fiduciary and portfolio management. The second division (Account and Corporate Services -WFAAS) is focused on supporting the transactional activities associated with the implementation and closure of loans or trust funds, including account maintenance, disbursement transactions, help desk and trust funds and loans accounting and reporting. The third division (WFAST) focuses on system related design, aspects, issues and testing. These three divisions work closely and collaboratively with one another.
The Client Service Division (WFACS) is seeking a proactive, highly-motivated Senior Finance Assistant (SFA) to be integral and active members of its client service team to be based in Chennai, India.
Duties and Accountabilities
The SFAs' primary responsibilities will include, but are not limited to the following activities:
Transaction support services:
1. Support the Finance Analysts in the processing of certain types of disbursement transactions, including the logging of manually received withdrawal applications.
2. Setting up of the loans' master data in the Bank's system and the periodic updating of data for changes such as: category overdraw; changes to Designated Account ceilings; fulfilment of Loan Effectiveness Conditions; loan Closing Date extensions; reallocation of category amounts and related work;
Electronic banking support services:
3. Guide and provide technical support to the Bank's borrowers in the setting up of their e-Disbursement / Client Connection user accounts.
4. Provide on-going training and technical support to the Bank's borrowers on the efficient use of the Bank's electronic banking platform.
Client relationship maintenance:
5. Serve as a friendly and supportive solution provider for advice to the Department's internal clients (task teams, financial management specialists, procurement specialists, legal counsels, treasury) and external clients (Borrower governments and their Project Implementation Units [PIUs]) on routine queries pertaining to their loan portfolios and transactions.
Central Services:
6. Handle transaction processing and review work of Central Services such as Refunds and Adjustments, Special Commitment, Financial Intermediary Financing Trust Funds and Carbon Trust Funds.
7. Provide support to the Central WFACS-TF team on Centralized Grants implementation.
Helpdesk support services:
8. Acting as a first point of contact for the Department's clients (both those within and outside the Bank) on routine queries and inquiries pertaining to the loan portfolios. Respond to and guide the clients on the resolution of their queries.
9. Operating the Department's Helpdesk, including assigning and/ or resolving the tickets created in the electronic Client Relationship Management (eCRM) tool.
10. Collaborate with the Department's Country Teams (comprising of Finance Officers and Finance Analysts) and experts in the Community of Expertise (COE) to provide guidance and feedback to clients on their queries.
Data analysis and knowledge management services:
11. Providing analytical reports on the nature of / trends in the queries and inquiries received from the Department's clients to assist the Country Teams and WFACS management in decision-making.
12. Maintain a repository of knowledge in the eCRM tool based on the reference materials for answers to the Frequently Asked Questions (FAQs).
Systems and applications:
13. Planning the development and testing of enhancement tasks and upgrades to applications.
14. Prepare Business Requirement Document and user acceptance testing for business-driven priorities and new system.
Other tasks:
15. Provide administrative support to the Team Lead in the running of the day-to-day administrative activities in the Asia Hub, Chennai center - such as storage of the manually received withdrawal applications, handling incoming and outgoing mail, ordering for office supplies, organizing the logistics for team meetings and other team events.
16. Appropriately handle other tasks that may be assigned by the WFACS management.
Selection Criteria
The candidate should meet the following criteria:
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