Job Description

Job Title: Field Service Supervisor

Job Purpose:

The Field Service Supervisor is responsible for overseeing field service operations, managing service technicians/engineers, ensuring customer satisfaction, and maintaining service quality and safety standards. This role involves scheduling, monitoring, and supporting field service activities to ensure timely and efficient completion of jobs.

Key Responsibilities:

Supervise and lead a team of field service engineers/technicians to ensure effective service delivery. Plan, schedule, and assign service jobs to the team based on priorities and customer requirements. Monitor field activities to ensure compliance with company standards, safety protocols, and customer expectations. Provide technical guidance and troubleshooting support to field staff when required. Maintain strong relationships with customers by addressing concerns, resolving complaints, and ensuring service excellence. Track service performance, job completion timelines, and quality of work. Ensure timely documentation of service reports, maintenance logs, and customer feedback. Conduct regular training and coaching sessions to upgrade technical and soft skills of the service team. Coordinate with spare parts, sales, and operations teams for smooth service execution. Prepare and present periodic reports on service performance, team productivity, and customer satisfaction. Ensure adherence to company policies, safety guidelines, and industry regulations.
Key Skills & Competencies:

Strong leadership and team management skills Technical knowledge of equipment/machinery relevant to the industry Excellent communication and customer service skills Problem-solving and decision-making ability Ability to manage multiple priorities under pressure Proficiency in reporting, documentation, and MS Office tools
Qualifications & Experience:

Diploma/Degree in Engineering (Mechanical/Electrical/Automobile/Relevant field) 7-8 years of field service experience, with at least 2-3 years in a supervisory role Experience in [industry: e.g., construction equipment, heavy machinery, etc.] preferred
Job Types: Full-time, Permanent

Pay: ?35,000.53 - ?40,000.87 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person