Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Facility ExecutiveRoles and Responsibilities

Core Responsibilities:

Soft Services Management

Oversee housekeeping, waste management, pest control, and landscaping operations

Manage vendor relationships and performance for all soft services

Ensure compliance with service level agreements and quality standards

Client Visit Coordination

Plan and coordinate all aspects of client visits to the facility

Ensure premises are presentation-ready for client visits

Prepare briefing materials and facility tours as required

Coordinate with reception, security, and other departments for seamless visitor experience

Event Management

Plan and execute corporate events, meetings, and functions

Manage event budgets, timelines, and resources

Coordinate with vendors, caterers, and internal departments

Ensure proper setup, execution, and breakdown of event spaces

Additional Responsibilities:

Develop and implement standard operating procedures for soft services

Conduct regular quality audits and inspections

Manage customer feedback and implement improvement initiatives

Handle escalations and resolve service-related issues promptly

Create reports on service performance and present to management

Train and develop team members in soft services operations

Implement sustainability initiatives within soft services

Budget management for soft services and events

Required Skills:

Strong organizational and project management abilities

Excellent communication and interpersonal skills

Attention to detail and quality focus

Problem-solving and conflict resolution capabilities

Customer service orientation

Ability to work under pressure and meet deadlines

Vendor management experience

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.