Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Facility Executive - Soft ServicesWhat this job involves: As a Facility Executive for Soft Services at JLL, you will drive operational excellence across diverse facility management portfolios, ensuring seamless delivery of services that enhance workplace experiences for our clients. You'll oversee comprehensive soft services operations including cleaning, catering, security, landscaping, and waste management while building strong vendor relationships and maintaining the highest standards of service delivery. This role requires you to collaborate with cross-functional teams locally and across the globe, leveraging JLL's culture of collaboration to solve complex facility challenges and optimize operational efficiency. You'll be responsible for managing budgets, implementing innovative solutions, and ensuring compliance with health, safety, and environmental standards while continuously seeking opportunities to enhance service quality and client satisfaction.

What your day-to-day will look like:

o Manage and oversee soft services vendors including cleaning, security, catering, pest control, and landscaping contractors o Conduct regular facility inspections and audits to ensure service quality standards and compliance requirements are met o Develop and monitor operational budgets, track expenses, and identify cost optimization opportunities o Respond to client requests and service issues promptly, coordinating resolution efforts across multiple service providers o Prepare comprehensive reports on service performance, incidents, and operational metrics for client and internal stakeholders o Implement and maintain health, safety, and environmental protocols across all facility operations o Foster strong relationships with clients, vendors, and internal teams to ensure seamless service delivery and communication

Required qualifications:

o Bachelor's degree in Facility Management, Business Administration, Engineering, or related field o Minimum 3-5 years of experience in facility management or soft services operations o Strong knowledge of facility management systems, maintenance procedures, and vendor management o Excellent communication and interpersonal skills with ability to manage multiple stakeholders o Proficiency in Microsoft Office Suite and facility management software platforms o Understanding of health, safety, and environmental regulations and compliance requirements o Valid driver's license and ability to travel between multiple facility locations

Preferred qualifications:

o Professional certification in Facility Management (FMP, CFM, or equivalent) o Experience with computerized maintenance management systems (CMMS) and building automation systems o Previous experience managing soft services in commercial real estate or corporate environments o Project management certification or demonstrated project management experience o Knowledge of sustainability practices and green building standards (LEED, BREEAM) o Bilingual capabilities to support diverse client and vendor relationshipsS

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.