Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Senior Facilities Manager at JLL, you'll take full responsibility for the overall management of Integrated Facilities Management (IFM) operations across a city or cluster of sites. This leadership role requires you to establish delivery strategies, develop annual goals, and manage relationships with key stakeholders while ensuring consistent, high-quality service delivery. You'll operate as a business manager with P&L responsibility, overseeing both operational and capital budgets while driving continuous improvement initiatives that enhance customer experience. Through your strategic leadership and client relationship management skills, you'll ensure that the IFM function consistently meets or exceeds client expectations, aligns with their leadership principles, and delivers on agreed business targets including revenue, expenses, savings, and performance metrics. This position offers the opportunity to make a significant impact on service delivery excellence while leading multiple teams in a dynamic, client-focused environment.

What your day-to-day will look like:

Serve as the single point of contact for all IFM business functions across your assigned city or cluster of sites, providing leadership to JLL account-based management and service delivery teams

Collaborate with Global Real Estate and Facilities (GREF) leadership to establish delivery strategies focused on continuous improvement, innovation, and best-in-class service

Manage relationships with key stakeholders and function leads from both client and JLL organizations to ensure efficient delivery of IFM services

Lead implementation of "raising the bar" initiatives to enhance customer experience through various IFM function touchpoints

Establish and maintain robust business governance processes, including conducting regular business reviews with GREF leadership

Oversee overall budget management for both operational and capital expenditures related to IFM functions

Monitor and ensure achievement of business targets including revenue goals, expense management, savings initiatives, and key performance indicators

Required Qualifications:

Bachelor's degree or Master's in Business Management

Minimum 8 years of experience in corporate environments with proven business leadership ability

Experience working with multinational corporate organizations

Strong analytical skills with demonstrated problem-solving abilities using objective approaches

Excellent leadership capabilities with experience managing large, diverse teams

Proven ability to adapt and perform under pressure while meeting business targets and objectives

Strong communication and client relationship management skills

Preferred Qualifications:

Experience managing business P&L responsibilities

Background in facilities management or related service delivery operations

Knowledge of real estate management principles and practices

Experience implementing continuous improvement methodologies

Financial management expertise including budget development and oversight

Project management skills with ability to drive multiple initiatives simultaneously

Previous experience in stakeholder engagement and relationship building

Location:

Onsite



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.