Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL is a collaborative and innovation-driven environment. The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at JLL, obtaining the highest possible standards and practices. To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.



POSITION GOALS



He /She is responsible for end-to-end operations of facilities management.

This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible customer service, organizational skills, collaboration, leadership and team development.



ROLES AND RESPONSIBILITIES

Responsible for the overall facilities operations.

Ensure immediate response to Priority Calls.

Scheduled and Surprise walk around of the Facility to ensure high standards of housekeeping and upkeep

Ensure the tickets are closed within timelines/SLAs.

Advising the business on measures to improve the efficiency and cost effectiveness of the facility.

Prepare & Managing Budgets, Leverage technology, Make quick decisions and solve problems.

Maintain good relationships with a wide range of employees, managers, executives, suppliers, vendor & Client stakeholders.

Events management, ADHOC and planned request to be handled with the guidelines provided.

Co-ordinate and execution of all the business moves in sync with the space management team.

Overseeing mail room services

Overseeing of Medical room and Ambulance services.

Ensure the accruals are submitted with minimal or no variance.



Coordinate & Deliver

Responsible for the upkeep of the facilities.

Monitoring Facilities Manager, Assistant managers and vendor staff. Assigning them the task/guide them where ever required.

Handle all emergency situations pertaining to employees and WSP

Work as a team player with co-workers and in conjunction with other departments.

Ensuring the site compliance scores are maintained as per the statuary norms.

To have the monthly connects with the WSP Vendor for seamless operations.

Analyse the vendor score card to raise the bar.



Customer Service

Deliver high quality, prompt and courteous facility management services in support of Client's business needs in a safe working environment

Be accessible for escalation of all facilities related issues

In case of any medical emergencies at site He/she has to promptly act up on the situation and further reporting to be done.

Over seeing mailroom/medical room/Mothers room facilities to provide the standards and quality of experience.

Technology tools implementation and management.

Assistance to finance team in preparing the quarterly and annual budgets.

Supporting Business for any Adhoc requests.

Prepare, review and submit MBR & QBR.

Ensure that the contractors are meeting their commitments on scheduled delivery of trainings.

Implement cost savings initiatives for the client and optimize efficiency

Proactively solve problems as they arise.

Proactively seek to improve the systems and processes of all operations in response to changes in the campus.

Ensure timely submissions of the invoices and payments clearances with in the specified time lines.

Supplies:

Stores, Inventory's and ROL to be looked at and orders to be placed accordingly.

Ensure there is no stock out issues, supplies should be available all the times

Raising the requirement to the procurements for supplies

Adhoc business requirements to be handled

Approving of indents on inventory management tool.

The budgets for the month allocated are utilized.

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA

Candidate must have a high school diploma or graduate degree

Experience in facilities/property management, hospitality or related field preferred

Knowledge of Technology applications, organization skills, strong verbal skills, detail oriented, prioritizing skills, customer service, follow up

Positive, professional, pleasant attitude, self-motivated; confident, energetic, and flexible

Strong Customer focus that includes critical thinking, excellent people skills, problem solving, empathy and the ability to interact with a wide range of client staff and demands

Ability to work independently with little supervision and effectively deal with stressful situations

Demonstrated experience with continuous improvement initiatives highly desirable

Demonstrated experience with client reporting and preparation of reports required

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.