Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position Overview

Reporting to the Director of Integrated Facilities Management, the Operations Senior Manager will play a critical role in supporting the day-to-day management of our extensive portfolio spanning 400-500 retail branches and 10 major offices across India. This position will take ownership of operational execution, escalation management, compliance, and reporting functions, allowing the Director to focus on strategic leadership and key account management.



Key Responsibilities

Operational Management & Execution

Serve as the first point of escalation for operational issues across the diverse facility portfolio

Implement and maintain standardized IFM processes across retail branches and office facilities

Monitor daily operations and ensure service delivery meets established KPIs and client expectations

Coordinate with site teams to address operational challenges and ensure business continuity

Support the Director in translating strategic initiatives into actionable operational plans

Compliance & Audit Management

Lead preparation and response for all internal and external audits across the portfolio

Ensure strict compliance with client's minimum audit standards and regulatory requirements

Conduct regular compliance reviews and implement corrective actions

Maintain comprehensive documentation for audit readiness

Work closely with legal and compliance teams to stay current on regulatory changes

Energy & Sustainability Reporting

Oversee energy consumption tracking and reporting across all facilities as part of regional tracking and reporting

Work with team to identify energy efficiency opportunities and recommendations

Support implementation of sustainability measures across the portfolio

Monitor progress toward sustainability goals and report on achievements

Data Analytics & Reporting

Collect, organize, and analyze operational data from across the facility network

Develop comprehensive reporting dashboards for the Director to present to clients

Identify trends and patterns to inform predictive maintenance strategies

Generate regular performance reports for various stakeholders

Support data-driven decision-making through insightful analytics

Vendor Coordination

Assist in managing day-to-day relationships with service providers across India

Monitor vendor performance against SLAs and escalate issues as needed

Conduct regular vendor performance reviews and provide feedback

Support the Director in vendor negotiations and contract management

Ensure vendor compliance with operational and safety standards

Team Leadership & Development

Directly manage operational supervisors and coordinators across different regions

Provide mentorship and technical guidance to site-based teams

Identify training needs and coordinate skill development initiatives

Assist in talent assessment and succession planning

Ensure teams are equipped to deliver consistent service across all locations

Qualifications

Education and Experience

Bachelor's degree in Facilities Management, Engineering, Operations Management, or related field

8-10 years of experience in facilities management operations, with at least 3 years in a senior supervisory role

Experience managing operations across multiple sites, preferably in retail and commercial office environments

Demonstrated experience in compliance management, audits, and regulatory reporting

Proven track record in energy management and sustainability reporting

Skills and Competencies

Strong understanding of IFM operations, maintenance systems, and industry best practices

Proficient in data analysis and performance reporting

Experience with CAFM systems, BMS, and other facilities management technologies

Knowledge of energy efficiency standards and sustainability practices

Excellent problem-solving abilities with a solutions-oriented approach

Strong project management skills with ability to handle multiple priorities

Excellent stakeholder management and communication skills

Understanding of financial principles as they relate to facilities operations

Personal Attributes

Detail-oriented with exceptional organizational abilities

Proactive and responsible

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.