Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As a Senior Facilities Manager at JLL, you'll take responsibility for the overall management of Integrated Facility Management (IFM) as a business function for a city or cluster of sites, delivering key initiatives while ensuring consistency in IFM processes and service delivery. This leadership role requires you to establish and nurture working relationships with key stakeholders including functional leads and city/cluster leads within both JLL and client organizations. You'll provide strategic leadership to JLL account-based IFM management and service delivery teams while collaborating with GREF leadership to establish delivery strategies focused on continuous improvement and best-in-class service excellence. This position offers the opportunity to make a significant impact on client satisfaction by operating as a business manager responsible for budget management, target achievement, and implementation of "raising the bar" initiatives that enhance customer experience. By joining our collaborative team, you'll contribute directly to JLL's mission of delivering transformative solutions while leading large teams in a dynamic, results-oriented environment that demands strategic thinking and exceptional relationship management skills.
What your day-to-day will look like:

• Serve as the single point of contact for IFM business function in the city/cluster of sites while providing leadership to JLL account-based IFM management and service delivery teams
• Collaborate with GREF leadership team to establish delivery strategies for IFM function, focusing on continuous improvement, staying ahead of industry trends, and maintaining best-in-class standards
• Establish and monitor annual goals for IFM function aligning with client GREF global, regional, and local objectives while driving teams to achieve performance targets
• Develop and maintain detailed understanding of client business requirements and key factors influencing IFM function needs, ensuring alignment with client Leadership Principles
• Manage relationships with all key GREF stakeholders and function leads for both client and JLL organizations to ensure efficient delivery of IFM services
• Lead implementation of "raising the bar" initiatives to continuously improve overall customer experience through IFM function customer touchpoints
• Conduct regular business reviews with GREF leadership while managing overall operational and capital budgets for IFM function across assigned sites.

Required Qualifications:

• Bachelor's degree or Master's in Business Management from an accredited institution
• Minimum 8 years of experience in a corporate environment with proven ability to function effectively as a business leader
• Strong analytical skills with proven ability to solve problems using an objective approach
• Excellent leadership skills with demonstrated ability to manage large teams and drive performance
• Strong collaboration abilities across multiple stakeholders with exceptional interpersonal skills for building and nurturing relationships
• Excellent communication and client relationship management skills
• Ability to adapt and perform under pressure while meeting business targets and objectives.

Preferred Qualifications:

• Exposure and experience dealing with multinational corporate organizations
• Experience managing business P&L and financial accountability for large operations
• Background in Integrated Facility Management or related service delivery functions
• Experience implementing continuous improvement initiatives and change management programs
• Knowledge of industry best practices and benchmarking methodologies
• Understanding of GREF (Global Real Estate and Facilities) operations and requirements
• Experience with budget management for both operational and capital expenditures.

Location: Onsite
At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Location:
On-site -Bengaluru, KA
Scheduled Weekly Hours: 40
Job Tags:
GREF
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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