Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Work Dynamics
What this job involves:
Prioritizing the facilities' needs
Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you'll strive for continuous improvement in the process.
You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you'll manage supply and service contracts as approved by clients.
In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.
Also part of your mandate is to monitor the property's budget. As the person in charge, you'll make sure that there's enough petty cash to support operations. You'll also see to it that vendor invoice processes comply with standards.
Managing Pan India Help Desk Operations
As the leader of our Pan India Help Desk, you'll oversee centralized facilities support services across multiple locations throughout India. You'll manage a distributed team of help desk technicians and coordinators, ensuring consistent service delivery standards across all regional facilities.
Your responsibilities will include implementing standardized help desk procedures, managing escalation protocols, and maintaining comprehensive knowledge bases for common facilities issues. You'll coordinate with regional facility teams to ensure seamless service delivery and maintain real-time visibility of service requests and performance metrics across all Indian locations.
Leading teams and providing technical support
As a team leader, you'll guide and mentor facilities staff and help desk personnel across multiple locations to ensure optimal performance and professional development. You'll coordinate work assignments, conduct virtual and on-site performance evaluations, and foster a collaborative work environment that promotes efficiency and job satisfaction across the Pan India network.
You'll serve as the primary escalation point for complex facilities-related issues, providing advanced technical support and troubleshooting assistance to building occupants across India. This includes managing multi-location service requests, coordinating maintenance activities with regional vendors, and ensuring timely resolution of facilities issues through effective communication, follow-up, and cross-regional resource coordination.
Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations across all Indian facilities. You'll also be constantly in tune with distributed teams to achieve key performance metrics and meet service level agreements nationwide.
In addition, you'll carry out routine service audits across multiple locations to ensure that all regional teams maintain consistent performance standards. You'll also be in charge of creating consolidated stock reports, meeting minutes and monthly management reports covering Pan India operations for clients.
Sound like you? To apply you need to have:
Strong knowledge of facility operations and multi-location management
Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years' experience in facilities management with demonstrated experience managing multi-location or regional operations. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations across diverse geographical markets.
Solid background in team management and Pan India help desk operations
Are you an adept leader with a proven track record in managing distributed teams across multiple locations? Are you capable of effectively rolling out improvement plans across regional operations? Do you possess superior communications and reporting skills with experience in managing Pan India or multi-regional service delivery?
We're specifically looking for candidates with demonstrated experience in:

• Pan India Help Desk Management: Leading centralized support operations across multiple Indian cities and regions
• Multi-location Team Leadership: Managing distributed teams, conducting virtual meetings, and ensuring consistent performance standards across geographical boundaries
• Regional Coordination: Experience coordinating with local vendors, regional facility teams, and stakeholders across different time zones and cultural contexts
• Scalable Process Implementation: Developing and implementing standardized procedures that work effectively across diverse locations and facility types
• Performance Analytics: Managing KPIs and SLAs across multiple locations with ability to identify trends and improvement opportunities at both local and national levels

Your ability to manage complex service requests, prioritize tasks across multiple locations, maintain high levels of customer service while leading a geographically distributed team, and navigate the unique challenges of Pan India operations will be essential to success in this role.
If these competencies and multi-regional expertise are your areas of strength, then we are more than thrilled to have you aboard.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site -Gurugram, HR
Scheduled Weekly Hours: 40
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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