Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Facilities Director

Work Dynamics



What this job involves?

Strategic Leadership:

You will provide strategic direction and leadership to the account management team. This involves setting clear goals, objectives, and performance targets to ensure the team is aligned with the overall business objectives.

Client Relationship Management:

You will oversee the management of key client relationships, acting as a primary point of contact for senior-level client stakeholders. Building and maintaining strong relationships with clients is crucial for customer satisfaction and business growth.

Account Planning:

You will be responsible for developing comprehensive account plans for key clients. This involves understanding the client's business objectives, identifying opportunities for growth, and creating strategies to achieve the client's goals.

Team Management:

You will lead a team of account managers, providing guidance, coaching, and support to ensure they deliver exceptional service to clients. This includes overseeing their performance, conducting performance evaluations, and providing ongoing training and development opportunities.

Financial Management:

You will be responsible for driving revenue growth within key accounts. This includes monitoring account profitability, managing budgets, and identifying opportunities to upsell or cross-sell additional services.

Business Development:

You will collaborate with business development teams to identify and pursue new business opportunities within your existing accounts. This may involve conducting market research, identifying target clients, and participating in proposal development and presentations.

Operational Excellence:

You will ensure operational excellence within the account management function. This involves implementing and monitoring best practices, developing and streamlining processes, and leveraging technology to enhance efficiency and effectiveness.

Reporting and Analysis:

You will produce regular reports and analysis on key account metrics, including account performance, revenue growth, client satisfaction, and market trends. These insights will help inform strategic decision-making and drive continuous improvement.

Sound like you? To apply you need to be:

We uphold excellence in everything we do--and we're always on the lookout for people who share our values. To fit this role, you should be a:



Seasoned expert

You have at least 10-12 years' experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.



Critical thinker

Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You'll also need excellent organizational skills to prioritize work and meet tight deadlines.



Compassionate leader

Teamwork is a vital aspect of our brand, and we'll expect you to value this as well. You'll be the team's anchor in difficult days and their proud leader in times of success. Most important, you'll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.