Job Description

About VOIS:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
#VOIS
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more

Analyzes Office 365 service reports, auditing log and third-party service reports.
- Good knowledge on Exchange Hybrid setup.
- Managed Exchange client configuration using Microsoft Office Outlook 2013 & Office Pro Plus.
- Good Knowledge in the Microsoft Exchange Management Console.
- Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E - mail, Calendaring & Scheduling.
- Good understanding of Exchange server patching.
- Knowledge with Email archiving/retention solutions
- Participates in employee development through training and technology transfer to existing technical support team members.
- Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations. Develops and implements software and configurations to apply appropriate system security mechanisms.
Provides second level support for service operations and service transition tasks for the global messaging services delivered to all Vodafone employees
Works closely with second level support teams for the global messaging services and with support teams in local markets and in other Group Technology departments (DC, Networks)
Works closely with project teams delivering changes to global messaging services and / or rolling out global messaging services to new local markets or to Vodafone acquisitions and performs quality assurance for project deliverables against operational requirements
Ability to communicate with and work effectively across international and distributed teams
Act as role model to the support teams for delivering world class user experience and for taking end-to-end ownership for service quality.
Essential
- IT Operations background with 2 - 4 year's experience in large office environments (
30.000 users) for multi-functional, multi-national companies and for mission-critical services
- Strong analytical skills and the demonstrated capability to manage the resolution of technical issues in complex environments under pressure and effectively
- Proven ability to deliver effectively in a geographically distributed large international organization
- Technical knowledge of and past experience with Messaging Services and related technical components (Microsoft Exchange, Exchange-on-line , Active Sync, Active Directory, Enterprise Vault, DHCP, DNS, Windows Server), configuration management and automated deployment
- Basic technical knowledge and experience about Datacenter and Network setup and operations
- Basic technical knowledge about IP networks and associated technologies (firewalls, load balancers, etc)
- Understanding and experience dealing with IT Security requirements and related policies
Essential
Degree in informatics or similar education
ITIL Foundation certification
MSCE Messaging / Server Infrastructure / Desktop Infrastructure
VOIS Equal Opportunity Employer Commitment India
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.