and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.
Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.
We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As a
Senior Executive at StayVista
, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression. Ensuring seamless guest experience from post-booking till checkout.
About You
Responsible for ensuring seamless guest experience.
Take ownership of guest issues and follow problems through to resolution.
Make decisions that are in the best interest of the company and the guests.
Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide timely solutions.
Ensuring timely collection of feedback post guests' stay.
Reporting any damage of the property to the property operation team.
Keep up with the industry's developments and apply best practices to the areas of improvement.
A user-centric approach to drive higher satisfaction among guests, owners
Exceptional service orientation and ability to provide timely solutions
Ability to execute and drive efficiency through continuous process improvement.
Strong interpersonal and leadership skills with the ability to collaborate and manage.
Strong in building and maintaining the relationship with stakeholders
Ability to deliver results under pressure and within the deadline.
Strongly inclined to do high-quality and impactful work in a dynamic environment.
Minimum of 2 years of work experience in guest handling or managing guest experience
Bachelor/ Master's degree in hospitality studies or related field
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs
Bonus Points - These are non-essential, but a bonus if you have them!
Access to a personal two-wheeler or four-wheeler for added flexibility in service
: You'll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful
: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire
: Keep learning, keep growing--because we're all about continuous improvement.
Trust
: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
Enjoy
: We believe in having fun while building something extraordinary.
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StayVista Spirit: Our Behavioral Competencies - How We Work Together
Business Acumen:
You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management:
You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership:
You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity:
You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork:
You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation:
You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing:
You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication:
You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
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