Job Description

Gurugram, Haryana, India








Department
Sales
Job posted on
Jul 29, 2025
Employment type
Employee

We are looking for a detail-oriented and proactive Sales Analyst to join our growing APAC team. This role plays a critical part in supporting the APAC API Team and operations functions by monitoring credit compliance, analyzing booking and revenue trends, resolving key partner issues, and assisting with administrative processes. The ideal candidate should have strong analytical skills, excellent attention to detail, and the ability to coordinate across multiple teams and stakeholders.

Key Responsibilities:

Credit & Account Monitoring


Monitor daily remaining credit for each client and track temporary credit limit (TCL) expiration to ensure compliance and uninterrupted service.


Performance & Trend Analysis


Conduct daily Net Revenue Margin (NRM) analysis across all clients and provide data-driven suggestions for optimization.


Evaluate daily and weekly client booking trends to detect patterns, investigate client drop-offs, and report findings.


Track search and error trends, highlighting anomalies for prompt investigation and resolution.


Data Coordination & Administrative Support


Support mapping file management and data coordination in collaboration with the Customer Success Team.


Perform administrative tasks including:


Client agency account creation


Coordinating with the KYC and Finance Support teams to facilitate credit setup and live credential release


Operational Issue Resolution


Assist in resolving operations-related disputes, particularly with external partners such as big OTAs, in coordination with internal stakeholders.


Refund Support


Act as support for refund processing - reviewing cases and ensuring timely updates on refund status.

Qualifications & Requirements:

Bachelor's degree in Business, Finance, Economics, or a related field


2-4 years of experience in sales operations, data analysis, or financial coordination


Proficient in Microsoft Excel and data analytics tools (e.g., Power BI, Tableau is a plus)


Strong attention to detail with an analytical and investigative mindset


Ability to multitask, prioritize, and manage time effectively


Good communication and coordination skills across internal and external teams