Job Description

• Manage warehouse operations and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards. \xe2\x80\xa2 Overall responsible for receipt, storage & dispatch management as per agreed standard Operating procedure. \xe2\x80\xa2 Shall be single point contact from DHL to deal with day-today co-ordination with customer. Deal directly with the Customer. \xe2\x80\xa2 Be fully aware of warehouse activities and take appropriate action to help meet company targets and standards. It is therefore essential that the successful applicant can adapt quickly to changing situations. \xe2\x80\xa2 Manage Operations by planning and implementing strategies to ensure improvement in both service and performance TAT whilst managing costs. \xe2\x80\xa2 Must have ability to initiate a proactive management style and anticipate the requirements of the customer. \xe2\x80\xa2 Shall be fully accountable for regular cycle count, monthly wall to wall count and subsequent stock reconciliation to meet stock accuracy agreed with client. \xe2\x80\xa2 Be able to introduce Continuous Improvement Programs along with the growing scope of work. \xe2\x80\xa2 Should be sound with financial numbers and be able to co relate the numbers to operations. \xe2\x80\xa2 Manage in a high pressure, changing environment with demands from both internal & external customers regionally. \xe2\x80\xa2 Lead in all aspects of planning the total operation including managing potential problem areas and initiating remedial action related to warehousing and transportation. \xe2\x80\xa2 Complete administration of warehouse staff/workers, contracted agencies. \xe2\x80\xa2 Job allocation to warehouse team for efficient operation management. \xe2\x80\xa2 Resource deployment for timely completion of assigned tasks of day-today activities. \xe2\x80\xa2 Control & monitoring management for fixed roles and responsibilities of operation team. \xe2\x80\xa2 Shall be accountable for timely MIS submission. \xe2\x80\xa2 Shall lead in analyzing periodic KPI reports and reviewing the same with customer for preventive and corrective action. \xe2\x80\xa2 Review the performance of staff under his direct supervision against KPI\xe2\x80\x99s, taking corrective action when necessary. \xe2\x80\xa2 Takes accountability of the continual development and appraisal of his entire team. \xe2\x80\xa2 Shall be responsible for training , people development and regular motivation to the team.

DHL