Job Description

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Basic Function
Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills
Essential Functions

• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support on various Product lines.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to while administering their account.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Education Requirements
Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements