Job Description

:
A Position Overview
Position Title
Quality Executive
Department
Process Excellence
Level/ Band
Sr. Executive/AM
Role Summary/Job Specifications:
We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.

• Education:Bachelor's degrees
• Experience:+3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired.
• Experience in Voice and non voice process

B Organizational Relationships
Reports To
Sr Project Manager
Supervises
Quality Assurance and Projects
C Job Dimensions
Geographic Area Covered
Thane Location
Internal Stakeholders
All Operations Processes
External
NA
D Key Result Areas
Organization Process
Key Contributions
Operations Processes Voice and Non voice
Quality Audits: Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.
Reporting: Prepare detailed reports on quality metrics, audit findings, and improvement plans.
Process Improvement: Identify areas for process improvement
Customer Satisfaction: Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level.
Compliance: Ensure all processes comply with industry regulations and company policies.
Skills:
o Strong analytical and problem-solving skills.
o Attention to detail and a commitment to Quality.
o Excellent communication and interpersonal skills.
o Ability to work independently and as part of a team.
E Skills Required
Technical
Quality Assurance Audits, MS excel and MIS
Behavioral
Probing Skills, Communication Skills
Essential
Desired
Interpersonal skills
u
u
Communication skills
u
u
Creative thinking skills
u
-
Supervising/Leadership skills
-
Teamwork Skills
u
u
Influencing skills
u
u
Relationship Building skills
u
u
Decision making skills
u
u
Interpersonal skills
u
u
F Incumbent Characteristics
Essential
Essential
Qualification
Graduate in any fields
Audit Skills
Experience
+3
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Skills Required