Job Description

1. Effective pickup management
Timely pickup processing and Exception handling

• To pass regular call pickups to concern pickup staff which are updated in pickup dashboard and mails

• To follow up with staffs and shipper for maintain the pickup cut off time

• To check OTM machine and follow up with EDP team

• To send miss pick up report to seniors and update proper code

• To follow up with shipper if the any pickup is missed and handle very next day as per shipper requirement

• To update proper exception code against miss pickups

• To check and follow up with security person to tally the shipment as per manifest count /actual count and OTM count

2. Effective Operations & Network Connection
Timely connection and maintenance of data on Net Service Levels (NSLs)

• To follow up with staffs and shipper for maintain the p/u cut off time

• To Release the vehicle on time to hub for next transit connection as per TAT

Timely connection and maintenance of data on Transit times

• To process the early cut-off shipments on First in First out [FIFO] basis

• Downloading the data before physical shipment bagging Reweighing E-TAIL shipments

• To send prealert to hub vehicle wise

• To follow up with concern staff which is operating WDL machine and inscaning the shipment

Timely monitoring and reporting of service quality levels for key customers

• To monitor all 08 major sector and sorting department [DEL/CCU/AHD /BLR/BOM/ALL

INDIA /HYD/,MAA] Effective FIFO process management

• To monitor and provide the good service to key shipper as well as all shipper

• Data management

• MIS Handling