Job Description

Job Title:

Senior Executive - Operations

Department:

Operations

Location:

Patna

Reporting to:

Operations Manager / Operations Head

Job Summary:

The Senior Executive - Operations is responsible for overseeing day-to-day business activities, ensuring smooth workflow, coordinating between departments, improving operational efficiency, and assisting the operations manager in implementing strategic initiatives.

Key Responsibilities:

Manage and monitor daily operational activities and ensure adherence to standard operating procedures (SOPs).

Coordinate with internal departments (e.g., logistics, procurement, customer service) to ensure smooth workflow.

Analyze operational performance metrics and generate regular reports for management.

Identify process gaps and suggest improvements to enhance productivity and reduce costs.

Handle vendor management, purchase orders, and inventory control (if applicable).

Resolve operational issues, customer complaints, or escalation in a timely manner.

Support in budgeting, planning, and resource allocation for the operations team.

Ensure compliance with company policies and regulatory guidelines.

Assist in the implementation of ERP systems or operational tools.

Train and guide junior staff or new joiners within the operations team.

Required Skills & Qualifications:

Bachelor's degree in Business Administration, Operations Management, Hospital Management or a related field.

3-5 years of experience in operations or a similar role.

Strong analytical and problem-solving skills.

Proficient in MS Office (Excel, Word, PowerPoint) and ERP systems.

Excellent communication and interpersonal skills.

Ability to multitask and manage priorities in a fast-paced environment.

Job Type: Full-time

Benefits:

Paid sick time Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Education:

Bachelor's (Required)
Experience:

Hospital: 2 years (Required)
Work Location: In person