Job Description

Operations And ServiceSurat
Posted On
03 Sep 2025
End Date
03 Sep 2026
Required Experience
3 - 4 Years



BASIC SECTION
Job Level


GB01


Job Title


Senior Executive - Operations And Service, Customer Service Branch, Cashier


Job Location
Country


India


State


GUJARAT


Region


West


City


Surat


Location Name


Surat


Tier


Tier 1




Skills
SKILL


SKILLS AS PER JD
Minimum Qualification


OTHERS


JOB DESCRIPTION

Job Purpose

"This position is open with Bajaj Finance ltd."Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity

Duties and Responsibilities

oCustomer Service - TAT, Tokens, customer complaints and NSR/SR closure ManagementoDaily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.oCross selling the insurance and other products to walk in customers oCash & Customer Service /NPS and Audit QueriesoService branch maintenance and controloConsistent increase in penetration of CDM/KioskoManage escalations with teams (Centralize/HO) for end to end resolutionoPetty cash managementoMaintain minimal errors in audit report published by HO.

Required Qualifications and Experience

oUnderstanding of cash & customer service related processes and policies.oGraduate/Post graduate fresher/with experienceoAbility to work independently and towards deadlines.oEffective oral and written communication skills