Job Description

:



Function, Responsibility Level

Insurance Operations, Senior Executive

Reports to

Assistant Manager/Lead Assistant Manager/Manager \xe2\x80\x93 Insurance Operations



Basic Function (Property Survey)

Responsible for carrying out review of property survey reports submitted by Independent Consultants (ICs) and various other tasks in a manner that is consistent with company policies, procedures and standards.

• Follow appropriate Operating procedure
• Meet quality goals
• Meet office time service goals
• Monitor e-mails, and respond in a timely manner
• Send reports to clients
• Handle additional duties as assigned

Competencies

• Excellent written communication skills, with an ability to think and react to situations confidently
• Domain experience in Homeowner/ Commercial Insurance (Preferred but not mandatory)
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point

Skills Requirement

Technical Skills (Minimum)

• Proficient with computer systems and software including Microsoft Excel, Outlook and Word
• Typing Speed of at least 30 WPM and 90% accuracy

Soft skills (Minimum)

• Good Communication Skills \xe2\x80\x93

• Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts
• High Levels of Comprehension \xe2\x80\x93

• Able to understand and follow information received from field staff or from the customer
• Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided
• Customer Focus
• Identifies and understands the (internal or external) customer\xe2\x80\x99s needs
• Detail oriented with excellent follow up skills
• Teamwork
• Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization
• Effective interpersonal skills
• Adaptability
• Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
• Professionalism
• Conducting oneself with responsibility, integrity, accountability and excellence
• Work Standards
• Sets own high standards of performance

Education Requirements

• Minimum of Bachelor\xe2\x80\x99s degree in any field

Work Experience Requirements

• Minimum 1 year of work experience in BPO preferably in P&C Insurance

EXL Service