Job Description

Senior ExecutiveEXL/SE/792028

• Insurance Property & CasualtiesNoida

• 
  
  
  Required Experience
  1 - 3 Years
  
  
  Posted On
  29 Aug 2023

Basic Section


Number Of Positions
3

Band
A2

Band Name
Senior Executive

Cost Code
D003633

Campus/Non Campus
NON CAMPUS

Employment Type
Permanent

Requisition Type
New

Max CTC
300000 - 350000 P.A

Complexity Level
Back Office (Complexity Level 2)

Work Type
Hybrid \xe2\x80\x93 Working Partly From Home And Partly From Office


Organisational


Group
Insurance

Sub Group
Insurance

Organization
Insurance Property & Casualties

LOB
Back Office

SBU
Operations

Country
India

City
Noida

Center
Noida - Centre 59



Skills

Skill
P&C INSURANCE LICENSE MANAGEMENT ENGLISH WRITING SKILLS
Minimum Qualification
GRADUATE
Certification No data available





Primary Responsibility
This team will be involved in processing producer/Adjuster licensing transactions under limited supervision, performs technical insurance duties which requires special knowledge and/or analytical frame of mind. Regularly exercises independent judgement in interpreting procedures and state regulations. Resolves problems of varying scope and complexity on own initiative.

Performance Parameters

• 
  Productivity

• Accuracy

• Turn-around-time (TAT)

• Attendance

• Schedule Adherence

Role Responsibilities

• 
  Develop an understanding of Insurance \xe2\x80\x93 Property & Casualty producer with an emphasis on licensing elements and requirements

• 
  Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure

• 
  Translates and interprets state regulations and informs producers of licensing requirements

• Establishes and maintains files/database reflecting licensing status

• Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution

• Provides internal and external customer service regarding inquires and providing information

• Offers recommendation to enhance systems applications, work flow and/or operating procedures

• Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)

• Interact with dedicated client resources through e-mails on process related matters

• Ensure that assigned targets in accordance with SLA metrics are met

• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics

• Provide relevant process reports on a timely basis

• Ensure adherence to established attendance schedules i.e. per predefined rosters

• Ensure adherence to company policies and procedures

Primary Internal Interactions

• 
  Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support

• Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager

• Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required

• SME/ Process Trainer for training as and when required

Primary External Interactions

• 
  Supervisors at client end for seeking clarifications and answering queries

• SMEs / Trainers at client end for training

Minimum Qualification

• 
  Bachelors in any domain

Minimum Experience

• 
  1-3 years of work experience, preferably in Insurance \xe2\x80\x93 Property & Casualty background for US geography in a BPO/outsourcing environment

Technical Skills
Product/Process Specific
Soft Skills
Desirable Skills:

• 
  Basic IT

• Typing speed of 20 wpm with 90% accuracy

• Ability to use desktop computer system

• Basic IT knowledge and familiarity of operating systems (Windows 95/98/2000/NT)

• Proficiency in MS office

• 
  Basic insurance \xe2\x80\x93 property & casualty knowledge

• Licensing (most preferable)

• 
  Data gathering/ problem solving skills

• Excellent written and verbal communication skills

• Analytical and detail oriented

• 
  Valid Passport

• Self-discipline and patience are some desirable skills.

• Teamwork

• Business awareness

• Work standards; acumen for numbers

Workflow

Workflow Type
Back Office