Salary: ₹25,000 - ₹30,000 (Based on Experience) + Incentives
Role Overview:
KAC Ventures is seeking a dynamic and results-driven
BPO Team Leader
to lead and manage a team of tele callers working for leading telecommunication companies like Etisalat. The ideal candidate will have a strong background in sales, marketing, and team management, with a focus on meeting and exceeding targets.
Key Responsibilities:
Team Management:
o Supervise, mentor, and motivate tele callers to achieve daily, weekly, and monthly sales and service targets.
o Monitor team performance and provide regular feedback to ensure continuous improvement.
Target Achievement:
o Strategize and implement effective plans to meet sales and marketing goals under pressure.
o Ensure team members meet individual and collective performance metrics.
Communication & Training:
o Conduct regular team meetings to address challenges, share updates, and motivate the team.
o Train team members in product knowledge, customer handling, and effective sales techniques.
Operational Oversight:
o Manage day-to-day operations, ensuring smooth workflow and resolving issues promptly.
o Prepare and present performance reports to management.
Customer Focus:
o Ensure excellent customer experience while addressing queries and concerns efficiently.
Qualifications & Skills:
Experience:
2+ years in sales, marketing, or team management in a BPO/telecommunications setting.
Skills:
o Strong leadership and team-handling skills.
o Target-driven mind-set with the ability to perform under pressure.
o Excellent communication skills in English; fluency in Hindi is an added advantage.
o Proficient in sales techniques and customer relationship management.
o Ms excel proficiency is preferred
What We Offer:
Competitive salary based on experience (?25,000 - ₹30,000) + incentives.
Opportunity to work with leading telecommunication brands.
Professional growth in a dynamic and challenging environment.
Join our team and lead the way to success!
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s):
How many years of experience do you have in leading a sales/tele-calling team in a BPO or telecommunications environment?
Are you confident in meeting and driving your team to achieve daily/weekly sales targets under pressure?
Which languages are you fluent in for professional communication?
Work Location: In person
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