Job Description

To create better outcomes within a team in the provision of full lifecycle day to day administration services for all clients, scheme members, and their dependents.

Job title:

Senior Executive - Insurance

:

Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports


Be available to answer member queries within the agreed SLA targets across multiple communication channels


Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies


Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability


Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department

Location:

Mumbai
,


India

Time Type:

Full time

Contract Type:

Permanent