Job Description

Responsibilities:

Responsible to manage the information technology needs and systems of users, including implementing and upgrading softwares and hardware, ensuring systems security, and troubleshooting of computers and software issues.

Data Centre Management:

Diagnose, Resolve Server & Network vulnerability. Maintaining the Logs of Entry, Exit, temperature, humidity, power supply, UPS systems, electrical distribution, monitoring systems, paste control and Network Racks etc.

Servers Management:

The management of hardware, software, security, backups, and data restoration.

Responsible for Asset Management:

Servers, Laptops, Desktops, Network devices, Printers, Softwares shall be maintained in Asset Management tool. Assist IT Engineers for Laptops, Desktops, Network Devices installation, implementation, and maintenance.

IT Compliance:

Deployment of Antivirus Software in GxP & Non- GxP systems and adhere compliance. Responsible for Non-GxP systems should be covered in SCCM. Responsible for CommVault backup and restoration. Ensure all the computers are maintained in AD (respective groups) Assist IT team for Internal and external Audits. Responsible to implement infosec guidelines and timely responses.

IT Projects:

Responsible for providing the support for IT Projects like Infrastructure, Applications etc.

Data Backup & Restoration:

Data backup and restoration to be performed as per the standard operating procedures of Quality Control, R&D systems, Manufacturing systems, EHS systems Data and users Data.

Access & support Management:

Responsible for access management for GMP and Non-GMP systems Provide access and troubleshoot online web applications at site and Handles User's Hardware, Software, Network and communication relevant problems. Creating and managing shared resources such as shared folders across the network. Provide remote access and troubleshooting of online web applications. Providing support to users for Microsoft, Teams, Zoom and Cisco Web-ex meetings. Support to Admin & HR to fix the CCTV & Biometric Machines problems. LAN (outdoor/indoor) trouble shooting with the support relevant Teams. Responsible to send the data cartridges to Hyderabad Office once in a month and as an when required.

Coordination:

Co-ordination with Corporate Teams like Asset Management, IT Helpdesk, AD Admin, IT Security Admin, Windows Admin, Wireless Admin, Sharepoint Admin to get the solutions for problem resolutions. Calls registration with Vendors like HP, Del, Cisco, Lenovo, IBM, Reliance, Ishan and assist the Team for the same for problem resolution.

Documentation:

Responsible for preparation of QMS documents and timely assigned tasks.

Authorized:

To draw the material from stores. Authorized to prepare the gate passes. * Authorized to sign the GMP documents.