Ensure prescription counselling for medicine, lab, and radiology before patient exit
Guide patients to in-house pharmacy, lab, and radiology
Focus on chronic patients (Nephrology, Diabetology, Dermatology) for monthly medicines
Encourage same-day lab and radiology investigations
Track and follow up on advised but not done lab/radiology tests
Confirm and communicate review date clearly to patients
Send call/WhatsApp reminders one day before review
Follow up missed review patients within 48 hours
Convert enquiries into OP appointments
Follow up no-show new patients within 24 hours
Coordinate daily with doctors, pharmacy, lab, radiology, and billing
Handle patient objections related to cost, delay, or outside purchase
Track medicine conversion, lab/radiology utilisation, review attendance, and lead conversion
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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