As part of the AOG Desk/Customer Care team, you will be responsible for providing timely, efficient, and effective support to our customers, especially during critical AOG (Aircraft on Ground) situations. You will play a crucial role in ensuring that customer queries are handled promptly and that parts and services are delivered with urgency.
Key Responsibilities
:
Customer Support
: Act as the first point of contact for customers requiring assistance, ensuring that all queries are addressed with urgency and professionalism.
AOG Management
: Coordinate and resolve AOG situations by ensuring the prompt delivery of parts and services to minimize downtime.
Order Management
: Process and track customer orders, ensuring timely delivery of parts and consumables.
Communication
: Maintain clear and effective communication with customers, internal teams, and suppliers to resolve issues efficiently.
Documentation
: Keep detailed records of customer interactions, orders, and service requests.
Problem-Solving
: Handle escalations and resolve issues related to customer inquiries, parts delivery, or service delays.
Collaboration
: Work closely with cross-functional teams such as logistics, operations, and sales to ensure seamless customer service delivery.
Customer Satisfaction
: Monitor customer satisfaction and take appropriate actions to address any concerns or feedback.
Skills Qualifications:
Experience
: Minimum of 3 years of experience in AOG Desk, customer care, or related fields, preferably in the aviation or logistics industry.
Educational Qualification
: Any Graduate.
Technical Skills
:
+ Strong proficiency in
MS Office
(Excel, Word, PowerPoint) and customer management software.
+ Knowledge of aviation parts and AOG processes is highly desirable.
Communication
: Excellent verbal and written communication skills.
Customer-Centric
: Ability to handle customer issues with a solution-oriented mindset and deliver high-quality service.
Attention to Detail
: Strong organizational skills with attention to detail in order management and documentation.
Problem-Solving
: Ability to manage and resolve customer complaints or escalations efficiently.
Team Player
: Ability to work well with other team members and departments to achieve organizational goals.
How to Apply
:
Interested candidates are invited to send their resumes to
career@cglindia.net
. Please mention the position you are applying for in the subject line.
We look forward to receiving your application!
Qualifications
------------------
Graduation
Additional Information
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