Job Description

Possess a qualification in Electrical Engineering, Telecommunication Engineering, or an equivalent field. Bring 2+ years of experience in Telecom, BPO, or KPO sectors. Have experience working in a fast-paced dispatch environment, ideally within ICT. Able to interpret technical details from fault tickets and dispatch within KPI commitments. Experienced in ICT operations involving fault ticket management. Skilled in influencing and coordinating internal and external teams. Highly organised with strong multitasking abilities. Proficient in Microsoft Word, Excel, PowerPoint, and Project. Knowledge of Remedy or equivalent ticketing systems preferred. Able to tailor communication styles for different stakeholders. Understand health and safety considerations in field operations. Demonstrate customer focus, accountability, teamwork, and determination. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Skills Required