Job Description

Conduct outbound calls to customers with outstanding balances and resolve queries. Document customer interactions and update account information accurately. Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues. Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations. Support audit requirements and ensure compliance with internal controls. Drive improvements in Days Sales Outstanding and reduce revenue leakage. Apply smart automation and Lean/Six Sigma techniques to optimise processes. Engage in stakeholder management and maintain transparent communication. Adhere to KPIs, TATs, and AR policies while contributing to team objectives. Audit readiness and compliance best practices. Holds a B.Com, Master's in Finance, or Diploma in Finance. Experienced in AR Customer Collections and basic accounting principles. Proficient in Microsoft Excel and ERP systems (SAP). Strong analytical and problem-solving skills. Effective communicator with both verbal and written proficiency. Understands B2B customer dynamics and debt collection processes. Familiar with telecom industry operations and AR forecasting tools. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Skills Required