Job Description

We are looking for a proactive and detail-oriented

Client Servicing Senior Executive

to act as the bridge between our clients and internal teams. You will be responsible for managing client relationships, understanding client requirements, coordinating project deliverables, and ensuring client satisfaction.

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What You'll Do

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Operational Support & Troubleshooting: Investigate and resolve operational queries from client/account teams related to inventory, creative assignments, tracking discrepancies, and under-delivery issues. Client & Agency Liaison: Serve as the primary point of contact for clients and agencies during live campaigns, ensuring expectations are met with efficiency and professionalism. Campaign Optimization: Monitor and analyze campaign performance daily. Proactively identify and recommend optimization strategies to maximize results. Reporting & Documentation: Prepare Post Campaign Reports (PCRs) in visually compelling formats that effectively communicate campaign outcomes and insights. Maintain daily MIS and revenue tracking reports for campaign performance. Cross-Functional Coordination: Collaborate with sales, operations, and finance teams to ensure smooth month-end billing and campaign closure processes. Industry Awareness: Stay updated with trends and best practices in the digital media industry, contributing insights and suggestions to enhance team capabilities.

Who You Are

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2-3 years of experience in client servicing within the digital media/advertising industry. Strong understanding of digital media platforms, campaign execution, and performance metrics. Excellent communication and interpersonal skills with the ability to manage client expectations and internal teams efficiently. Proficient in Google Sheets, Microsoft Excel, PowerPoint, and reporting dashboards. Highly organized, detail-oriented, and comfortable working in a fast-paced environment.

Why You'll Love It

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Competitive salary Performance Review (twice a year) Annual paid leave Health insurance Creative office environment Work in a professional and dynamic environment. * Good chance to explore new trends in the digital market.